Shipping & Returns

House of Virsa

Shipping, Returns & Care

A considered approach to every piece

At House of Virsa, each piece is handled with intention, from creation to delivery.

Due to the delicate nature of jewellery and hygiene considerations, we encourage mindful selection before purchase.

Should anything not feel right, we’re here to guide you through the process with care.

SHIPPING

Orders are prepared with care and dispatched within 1–3 business days.

Standard delivery: 3–7 business days

Express delivery: 1–3 business days

Delivery timeframes are estimates and may vary during peak periods.

International orders typically arrive within 7–14 business days, depending on destination and customs processing.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Each House of Virsa piece is presented in our signature packaging: a linen pouch, soft tissue wrapping, ribbon detailing, and dried floral accents.

The linen pouch is intended for long-term storage, helping preserve your jewellery’s beauty over time.

Designed to feel like a keepsake.

RETURNS & CARE

Due to hygiene considerations and the delicate nature of jewellery, we do not offer returns or exchanges for change of mind.

We encourage mindful selection before purchase.

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

Include your order number, along with clear photos of the item and packaging.

We will assess and offer a repair, replacement, or suitable resolution where appropriate.

Jewellery is delicate and should be handled with care.

While damage after wear is not automatically covered, we are happy to assist with repairs where possible.

Repair and shipping costs may apply.

Custom, bespoke, or modified pieces are final sale and cannot be returned or exchanged.

Nothing in this policy excludes your rights under Australian Consumer Law.

You are entitled to a replacement or refund if an item is faulty, not as described, or does not meet legal consumer guarantees.

For all enquiries and return requests, please contact us at:

info@houseofvirsa.com.au

Please include your order number and relevant details.

Each piece is designed to be treasured.

We encourage mindful handling to preserve its beauty over time.